Last updated: 7 September 2026
At Exhale Boutique, we are committed to providing a reliable, convenient and transparent delivery service. This Shipping & Delivery Policy explains how we process, dispatch and deliver your orders.
1. Order Processing
All orders are processed within 1–2 working days, Monday to Friday, excluding UK public holidays.
Orders placed after 3:00 PM GMT will begin processing on the next working day.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with your tracking information, where tracking is available.
During particularly busy periods, including sales, promotional events and holidays, processing times may take slightly longer. If there is a significant delay affecting your order, we will contact you using the email address provided at checkout.
2. UK Delivery
We currently offer delivery across the UK mainland.
Standard Delivery
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Estimated delivery: 3–7 working days after dispatch
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Cost: £3.99
Express Delivery
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Estimated delivery: 2–3 working days after dispatch
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Cost: £6.99
Free Standard Delivery
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Orders over £150: Free
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Estimated delivery: 3–6 working days after dispatch
Delivery estimates are provided as a guide and are not guaranteed delivery dates. Delivery times may occasionally be affected by circumstances outside our control, including courier delays, adverse weather, public holidays or other unforeseen events.
3. Delivery Charges
The applicable delivery charge will be displayed at checkout before you complete your purchase.
Any promotional free-delivery offer will be subject to the terms stated at the time of the promotion.
Unless otherwise stated, delivery charges are calculated based on the shipping option selected and the order details at checkout.
4. Order Tracking
Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number and, where available, a link to the courier's tracking service.
Please allow some time for tracking information to become active after your parcel has been handed to the courier.
If you have not received tracking information or believe there is an issue with your delivery, please contact us at:
5. Delivery Address
Please carefully check your delivery address before completing your order.
We cannot guarantee that an address can be changed once an order has been processed or dispatched. If you notice an error in your delivery address, please contact us as soon as possible at info@theexhaleboutique.co.uk.
If an order has already been dispatched, we may be unable to amend the delivery address.
We are not responsible for delays or additional delivery costs resulting from an incorrect or incomplete address provided by the customer, except where applicable consumer law provides otherwise.
6. Delayed or Missing Parcels
If your order has not arrived within the estimated delivery timeframe, please first check the tracking information provided by the courier.
If the tracking information indicates that the parcel has been delivered but you have not received it, please check with other members of your household, neighbours or any designated safe place before contacting us.
If your parcel remains missing or significantly delayed, please contact us at:
We will investigate the matter with the relevant delivery provider and work with you to resolve the issue.
7. Damaged Parcels
Please inspect your parcel and its contents as soon as possible after delivery.
If your order arrives damaged, please contact us promptly at info@theexhaleboutique.co.uk and provide:
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Your order number
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A description of the damage
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Clear photographs of the damaged item
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Photographs of the outer packaging, where applicable
This information will help us investigate the issue and arrange an appropriate solution, such as a replacement or refund, where applicable.
Your statutory consumer rights are not affected by this policy.
8. Courier Delays and Circumstances Beyond Our Control
While we work with reputable delivery providers, we cannot guarantee that every parcel will arrive within the estimated delivery timeframe.
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
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Severe weather
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Transport disruption
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Courier operational issues
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Public holidays
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Strikes or industrial action
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Incorrect or incomplete delivery information
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Unforeseen events affecting the delivery network
Where we become aware of a significant delay affecting your order, we will do our best to keep you informed.
9. International Delivery
Our standard delivery service is currently available across the UK mainland.
If international delivery becomes available for selected destinations, the applicable delivery options, charges and estimated delivery times will be displayed at checkout.
Customers placing orders for delivery outside the UK may be responsible for any applicable customs duties, import taxes or other charges imposed by the destination country, where applicable.
10. Delivery to Remote or Restricted Areas
Additional delivery charges or longer delivery times may apply to certain remote or restricted locations.
Any applicable additional charges will be displayed at checkout where possible.
11. Contact Us
If you have any questions about your order or our shipping and delivery service, please contact us:
Exhale Boutique
Email: info@theexhaleboutique.co.uk
Address: 217 Firs Lane, London, N21 3HY, United Kingdom
We aim to respond to customer enquiries within 24–48 hours on working days.
12. Important Information
This Shipping & Delivery Policy does not limit or exclude any rights you may have under applicable UK consumer law.
Where there is any conflict between this policy and your statutory consumer rights, your statutory rights will prevail.