Terms & Conditions

Last updated: 7 September 2026

Welcome to Exhale Boutique. These Terms & Conditions govern your use of our website and your purchase of products from us.

Please read these Terms & Conditions carefully before using our website or placing an order. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

These Terms & Conditions are intended to operate alongside your statutory rights under applicable UK consumer law. Nothing in these terms is intended to exclude or restrict rights that cannot legally be excluded or restricted.

1. About Us

This website is operated by Exhale Boutique.

Email: info@theexhaleboutique.co.uk
Address: 217 Firs Lane, London, N21 3HY, United Kingdom

Where applicable, our business and company details will also be provided during the checkout process or elsewhere on our website.

2. Using Our Website

You may use our website for lawful purposes only.

By using our website, you confirm that:

Any information you provide to us is accurate, complete and up to date.
You will not use our website for any unlawful or fraudulent purpose.
You will not attempt to gain unauthorised access to our website, systems or accounts.
You will not introduce viruses, malware or other harmful material.
You will not interfere with the proper operation or security of our website.
You will not use our website to infringe the rights of another person or business.

We reserve the right to suspend or restrict access to our website where we reasonably believe that it is being misused or used unlawfully.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, measurements and other information displayed on our website are accurate and up to date.

However:

Product colours may appear differently depending on your device or screen settings.
Packaging, labels or product appearance may occasionally differ from photographs shown on the website.
Product availability may change without notice.
We may update product information from time to time.

These differences do not affect your statutory rights.

All products supplied by Exhale Boutique will comply with the legal requirements applicable to the goods and your consumer rights.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible.

If we are unable to fulfil your order, we will provide an appropriate refund where required.

We reserve the right to limit the quantity of products that may be purchased where reasonably necessary, including where we suspect fraudulent activity, unusual purchasing patterns or unauthorised resale.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase the products in your order.

After placing your order, you will normally receive an order confirmation email acknowledging that we have received your order. This email does not necessarily mean that your order has been accepted.

A contract for the sale of the products will generally be formed when we confirm that the order has been accepted and/or dispatch the goods, as applicable.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including:

The product is unavailable.
There is an obvious pricing or product-description error.
We are unable to verify the information provided.
We reasonably suspect fraudulent or unlawful activity.
The order appears to have been placed for unauthorised commercial resale.
We are unable to fulfil the order for reasons beyond our reasonable control.

If we cancel an order after payment has been taken, we will provide an appropriate refund.

6. Prices and Payment

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

The price payable for a product will be the price displayed at the time you place your order, except where there is an obvious pricing error.

Delivery charges and any other applicable charges will be displayed before you complete your purchase.

We accept the payment methods made available at checkout.

By placing an order, you confirm that:

The payment information you provide is accurate.
You are authorised to use the selected payment method.
You will pay all applicable charges associated with your order.

We use third-party payment providers to process payments securely. We do not normally have access to your complete payment card details.

7. Pricing Errors

Although we take reasonable care to ensure that prices and product information are accurate, errors may occasionally occur.

If we discover an obvious error in the price of a product you have ordered, we will contact you before fulfilling the order and give you the option to proceed at the correct price or cancel the order.

If we are unable to contact you, we may cancel the order and provide a full refund of any payment already made.

8. Shipping and Delivery

Delivery options, estimated delivery times and applicable shipping charges are displayed during checkout and are also described in our Shipping & Delivery Policy.

Delivery estimates are provided as guidance and may occasionally be affected by circumstances outside our reasonable control.

We will take reasonable steps to ensure your order is delivered within the agreed timeframe or, where no specific timeframe has been agreed, within the period required by applicable law.

For full information, please refer to our Shipping & Delivery Policy.

9. Returns, Refunds and Cancellations

Your statutory rights as a UK consumer are not affected by these Terms & Conditions.

For online purchases, you may have a statutory right to cancel your order within the applicable cancellation period, even where the goods are not faulty. Under UK distance-selling rules, customers generally have 14 days from receiving goods to notify the trader that they wish to cancel, followed by a further 14 days to return the goods.

In addition, Exhale Boutique offers a 20-day returns period for eligible products, subject to the conditions set out in our Returns & Refunds Policy.

For full details regarding cancellations, returns, refunds, exchanges and non-returnable products, please see our:

Returns & Refunds Policy

10. Faulty, Damaged or Incorrect Products

Nothing in these Terms & Conditions affects your statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.

If you receive an item that is damaged, faulty or incorrect, please contact us at:

info@theexhaleboutique.co.uk

We will assess the issue and work with you to provide an appropriate resolution.

11. Intellectual Property

Unless otherwise stated, all content appearing on our website, including:

Logos
Brand names
Product photography
Graphics
Website designs
Text
Product descriptions
Illustrations
Videos
Icons
Layouts
Other original materials

is owned by or licensed to Exhale Boutique and may be protected by copyright, trademark and other intellectual property laws.

You may access and use our website for your personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute, publish, sell, license or commercially exploit our website content without our prior written permission, except where permitted by law.

12. Customer Reviews and User Content

If you submit a product review, photograph, comment, testimonial or other content to us, you confirm that:

The content is your own or you have permission to provide it.
It does not infringe another person's intellectual property or other legal rights.
It is not unlawful, misleading, abusive, defamatory, threatening or discriminatory.
It does not contain malicious software or harmful code.

By submitting content to us, you grant Exhale Boutique permission to use, reproduce, display and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove or decline to publish content that we reasonably believe violates these requirements.

We will not knowingly represent paid, incentivised or otherwise commercially influenced reviews as independent customer reviews.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services.

These links are provided for convenience only. Exhale Boutique does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.

Your use of third-party websites is subject to their own terms and policies.

14. Shopify and Third-Party Service Providers

Our online store is hosted using Shopify, which provides the e-commerce platform that enables us to sell our products online.

Other third-party providers may also assist us with payment processing, shipping, analytics, marketing, customer support and other business functions.

Your transactions and personal information may therefore be processed by third-party service providers as necessary to provide our services, subject to applicable privacy and data-protection requirements.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have read our Privacy Policy and understand how we process personal information.

We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018, where applicable.

16. Website Availability and Accuracy

We aim to keep our website available, accurate and secure. However, we do not guarantee that:

The website will always be available or uninterrupted.
The website will always be free from errors.
All website content will always be completely current.
The website will be free from viruses or other harmful components.

We may temporarily suspend, modify or withdraw parts of the website where reasonably necessary for maintenance, security, technical or operational reasons.

Nothing in these terms excludes liability that cannot legally be excluded.

17. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits our liability where it would be unlawful to do so.

In particular, nothing in these terms excludes or limits liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of your statutory consumer rights.
Faulty or unsafe products where liability cannot legally be excluded.
Any other liability that cannot legally be excluded or limited.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control, to the extent permitted by law.

18. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include, for example:

Severe weather.
Natural disasters.
Fire or flooding.
Strikes or industrial disputes.
Transport disruption.
Courier or postal service disruption.
Government restrictions.
Cybersecurity incidents.
Power or telecommunications failures.
Other events that could not reasonably have been anticipated or prevented.

Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

19. Prohibited Activities

You must not use our website:

For any unlawful purpose.
To commit or facilitate fraud.
To infringe intellectual property rights.
To transmit malicious software.
To attempt to bypass website security.
To collect or misuse another person's personal information.
To interfere with the website or its infrastructure.
To submit false or misleading information.
To harass, threaten, abuse or discriminate against others.
For any activity that could damage Exhale Boutique, our customers or our service providers.

We reserve the right to restrict or terminate access where necessary to protect our website, customers or business.

20. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, services, website, legal requirements or other relevant circumstances.

The latest version will always be published on this page with the applicable update date.

Your continued use of the website after updated terms have been published may constitute acceptance of the revised terms, where applicable.

Changes will not retrospectively affect rights or obligations arising from an order already placed where doing so would be unlawful.

21. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable.

If it cannot be made enforceable, it will be removed without affecting the validity of the remaining provisions.